Safeco offers inexpensive insurance plans, but some customers have reported dissatisfaction with customer service. However, according to J.D. Power’s 2016 U.S. Vehicle Claims Satisfaction Study, Safeco ranked among highest in five of six areas including loss adjustment process and claim completion (1st); and clarity of communications (5th). In addition, Safeco received top marks for policy offerings (4th) and billing process (5th).